Wherever you go there is going to be someone that is difficult to work with. Sometimes a co-worker can become difficult and unreasonable temporarily. Sometimes you have a coworker that becomes difficult permanently. In this video, Kit Welchlin presents some techniques to minimize the damage to yourself and your organization.
It’s important to […]
When you consider communication, do you think of pictures? Well believe it or not, people speak with words but they think with pictures. In this video, Kit Welchlin offers better alternatives to common responses over the telephone. These responses will optimize your customer’s vision of your professionalism.
It is important to make sure that everyone in your […]
We ask ourselves: Do people still use the telephone? In fact they do. About 80% of business transactions require using the phone.
Watch Kit Welchlin’s video to hear some easy techniques to use while speaking over the phone with your customers. These techniques will improve your communication skills so that you can provide world class customer […]
To provide great customer service, we need to identify and improve our points of encounter. In this video, Kit discusses how we can improve our points of encounter. He lays out eight important points of encounter that will create and maintain a professional work environment.
Eight Points of Encounter:
Communication is key for building long lasting customer relationships. What does your customer service say about you? We either exceed the customer’s expectations or we don’t.
Bad customer service causes frustration and anger. In this video, Kit Welchlin offers techniques on how you can wow your customers: