The five components that make up emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skill.
Self-Awareness is taking some time, and reflecting, and objectively considering, our personal and professional strengths, weaknesses, drives, values, and the impact we have on others.
Self-Regulation involves self-monitoring our thoughts and feelings. We need to recognize that “little voice” inside, and control or redirect our impulses and moods, and develop the habit of thinking before acting.
Motivation is a passion for the work itself, for new challenges, with a strong drive to achieve. Motivation relies on relentless personal energy, with a commitment to improving ourselves, our products, and our services.
Empathy is the ability to understand other people’s emotional makeup. Emotional Intelligence requires us to possess skill in responding to people according to their emotional state.
Finally, Social Skill, which is building rapport with others, and guiding them in desired directions and achieving desired results. Social Skill is having proficiency in managing relationships, building networks, and finding common ground.
Here’s the bottom line; having negative thoughts and feelings is unavoidable. However, if we understand and expand our Emotional Intelligence capabilities, we will be able to overcome the negative thoughts and feelings, and learn to act in a way that reflects our values, rather than what we are feeling at the moment.
Participants will learn:
- how to enhance your personal brand
- strategies for managing negativity, frustration, and anger
- how to understand emotions and respond appropriately
- how to motivate yourself and others
- how to incorporate perception checking
- how to give and receive professional criticism
- how to build a supportive communication climate