Imagine…Creating a World-Class Customer Service Culture
Sensational Service Strategies for Internal and External Customers
Customer Service: Handling Stressful Situations and Difficult Discussions
Think back to a poor customer service experience you had lately. What were your negative thoughts, feelings, reactions, and decisions, based on that awful experience? Why would it be any different for your customer if you let them down?
Research shows that we never hear from 96% of the people that are unhappy with us, or our organization, or our service. Do you really know how you’re doing? Learn world-class customer service strategies that work. Knowing what your customers want and giving it to them is key to long term success. It isn’t that hard to deliver world-class customer service. Turn that one-time customer into a lifetime customer!
According to the Merriam-Webster dictionary a customer is a regular or frequent buyer. According to Welchlin, a customer is your best friend! Our customers and how we serve them is not only our lifeline, but our bottom line. That’s why Kit is one of the most sought-after customer service speakers in the United States.
Welchlin keynote presentations provide world-class customer service ideas and information. Kit Welchlin provides practical strategies on how to improve customer service and how to handle difficult customers. And the way your staff uses the telephone has an impact on how prospects and customers feel about the quality of service your entire organization provides.
Participants will learn:
how to identify and improve your points of encounter
the five reasons why customers become dissatisfied
why complainers are our most valued customers
strategies to gain and maintain positive customer relations
do’s and don’ts of professional customer service on the phone
“Thank you for presenting at our Community Mental Health Conference. We have included comments from participants: “Wow! Very exciting! Presenter was very excited about his job, which got me excited; consequently, I learned a lot and will know how to handle difficult people. Time just flew by.”
Angie Finholt, Director of Education, Minnesota Association of Community Mental Health Programs, Inc.
“Thank you for the wonderful presentation. The attendee evaluations were very favorable, “I love Kit – he is so entertaining and very easy to listen to.” “Will use Kit’s customer service tips and share his handout with other employees of our pharmacy.” “I am recharged and ready to apply the actions.” Marcy Peterson, Executive Director, Minnesota Pharmacists Association