Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.
I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.
Are you sick of people that become angry and difficult? Do you wish they would leave and take their stinky dispositions with them? Sometimes you may not have the energy to want to understand them or help them. However, it could be an important part of your job.
It is emotionally draining to have to work with difficult people day after day. You probably wish they would just go away. But that would be taking the easy way out.
The approach I would like you to consider would be to visualize this difficult person as a person who really needs your help. They don’t need your products, necessarily, there is plenty of competition. They don’t need your service, necessarily, they are plenty of other options for suppliers.
What they need is simply your help. They may need your help to solve a problem, or get something corrected, or to feel listened to, or they may want to feel valued because they have been a loyal client or coworker.
Besides they may be trying to help you, too.
It is important that you keep an open mind. They might tell you something that you needed to hear that know one else had the courage to tell you. Maybe your product really is sub-standard, maybe your service really is lousy, maybe your breathe really is bad.
Just keep an open mind and listen to their concerns and assist them in solving their problem. Help them.
There is usually a reason why people become angry and seemingly difficult. Something is wrong. It is our job to find out what that is. Help solve their problem. Help restore their confidence. Help them feel important. Help the difficult person.
If you need to find a keynote speaker, plenary speaker, breakout speaker, concurrent session speaker, seminar leader, or workshop facilitator who can deliver in-person, virtually, or via prerecorded session, Kit Welchlin, M.A., CSP, CVP, is a nationally recognized professional motivational speaker and author and can be found at www.welchlin.com or www.SeminarsOnStress.com.