Tips for How to Have Difficult Conversations with Employees

I taught a night class on Managerial Communication at Metropolitan State University for 10 years.  Students would often ask me, “How do you have difficult conversations with employees?”  The key to having effective and successful difficult conversations with employees is to take in the whole picture and get prepared.  Brush up on some of the principles of emotional intelligence:  […]

Tips for How to Have Difficult Conversations with Employees2022-07-27T08:50:43-05:00

How Do You Handle Difficult Conversations at Work?

I am often asked, “How do you handle difficult conversations at work?”  The most important thing you can do is be prepared to respond rather than react.  Carefully script the most effective responses you are going to say in these tough conversations.

The process of conversation takes in at least five steps:  opening, feedforward, business, feedback, and closing.

The first step […]

How Do You Handle Difficult Conversations at Work?2022-07-26T07:59:27-05:00

Handling Difficult People: What About Hot Heads or Exploders?

 

Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

You are probably a busy person working in a busy place and everybody is working their tails off.  However, if […]

Handling Difficult People: What About Hot Heads or Exploders?2021-08-12T12:37:57-05:00

Handling Difficult People: What About Super Agreeables or People Pleasers?


Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

Do you have an associate that you have to rely on to get timely information and materials and they sometimes […]

Handling Difficult People: What About Super Agreeables or People Pleasers?2021-08-12T12:31:51-05:00

Handling Difficult People: What About Critics or Negative People?

Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

It is usually a pleasant experience when a new team member joins the team.  At first, you really appreciate their […]

Handling Difficult People: What About Critics or Negative People?2021-08-12T12:15:07-05:00

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