It’s rare, but sometimes we lose a customer. We try everything to restore the relationship. We apologize, and we offer compensation and restitution. We even offer to have someone punished or publicly humiliated. We can’t save them all. What do we do if we goofed?
Sometimes we do blow it. If you have tried your best […]
We deliver great customer service…at least we think so. We try hard. We have above average products, above average service, above average prices…I mean competitive prices. Has it ever dawned on you, how do our customers judge us?
That’s actually a great question. Most organizations haven’t stop to think about that, lately.
How do our customers judge us? […]
You consider myself to be a brave fellow. You’re not afraid of the dark. You’re not scared of snakes. You don’t have a fear of public speaking. So, why do you find yourself afraid of change?
It is probably not the fear of change. It might be the fear of the unknown or concern about the […]
Are you having difficulty with the new changes happening at your organization? Sometimes you feel like you can sidestep some of the new assignments you’re receiving and skip some of the new skills that you need to develop. You’re probably wondering if you can avoid new challenges.
Change is not a spectator activity. Change is a […]
Change, change, change. Are you tired of change? Rather not change? Sometimes you might not understand why “you” “must” change. You might not think you “should” change. You don’t believe you “have to” change. You say to yourself, “Do I have to?” You’re a classic.
I understand what you are saying. Sometimes nonstop change can be […]