To provide great customer service, we need to identify and improve our points of encounter. In this video, Kit discusses how we can improve our points of encounter. He lays out eight important points of encounter that will create and maintain a professional work environment.
Eight Points of Encounter:
Communication is key for building long lasting customer relationships. What does your customer service say about you? We either exceed the customer’s expectations or we don’t.
Bad customer service causes frustration and anger. In this video, Kit Welchlin offers techniques on how you can wow your customers:
It is estimated the 20 –21% of our population can be classified as difficult people. No matter where you go, or what you do, it’s an almost “sure thing” you will have one to deal with.
Sometimes they’re outright mean; sometimes they smile as they ever so gently slide the dagger into your ego. But what can you do?
Watch this video […]
I’m willing to bet the very word “negotiation” gives you some sort of bad feeling.
Maybe you’re worried that today’s friends and esteemed valued colleagues will become instant enemies, or at least rivals who may be out to get you, as a simple effort to agreement degrades into a “turf war” – or worse.
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In the past there have been some decisions I made, some shortcuts I took, that I really didn’t like and wouldn’t make again.
I bet there’s a few things in your past that you’d do anything to have a “do-over” on, too.
Watch this short video clip where I show you a simple but effective technique to help you make better decisions:
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