It is estimated the 20 –21% of our population can be classified as difficult people. No matter where you go, or what you do, it’s an almost “sure thing” you will have one to deal with.
Sometimes they’re outright mean; sometimes they smile as they ever so gently slide the dagger into your ego. But what can you do?
Watch this video of a recent news interview where I explain how to deal with difficult people:
P.S. One place you’re likely to encounter difficult people (or otherwise rational people who can become difficult) is at the negotiation table.