You may have great benefits at work such as health, dental and disability. Depending on your job or industry, it may seem hard to really see or measure the benefits of employee engagement. It may just be a feeling we have.
However, this is what we do know. An engaged employee is a person that is fully involved in, and enthusiastic about, his or her work. They are attracted to, inspired by, and committed to their work. Engaged employees believe they can make a difference.
A Towers Perrin Global Workforce Survey, involving 85,000 people working full time, had some interesting results:
- Eighty-four percent of highly engaged employees believe they can positively impact the quality of their organization’s products and services, compared to only 31 percent of the disengaged.
- Seventy-two percent of highly engaged employees believe they can positively affect customer service, versus 27 percent of the disengaged.
- Sixty-eight percent of highly engaged employees believe they can positively impact costs in their job or unit, compared with just 19 percent of the disengaged.
Research shows that employee engagement does not merely correlate with bottom line results – it drives those results.
So, it is appears that the benefits of employee engagement are somewhat measurable. One can conclude that organizations that do a better job of engaging their employees can outperform their competition. It can separate the great organizations from the good ones.
The benefits at work aren’t just health, dental, and disability. When it comes to employee engagement, there are mutual benefits, for the individual, the customer, and the organization. It’s a win – win – win!
When we get employee engagement in place, it is easy to see how happy employees, spills over to happy customers, spills over to loyal customers, spills over to successful organizations, spills over to engaged employees…and that’s how it goes.