You may feel comfortable speaking to a person of the opposite sex, but it could very well not be the case. Men and women do in fact speak a different language. At least they have a different vocabulary. For example, men use more swearing, expressions of hostility, and expletives. Women use 5 – 7 […]
Why is it more acceptable for women to cry because of personal or professional setbacks, but it’s uncomfortable to see a man cry? Society. It expects so much of us when it comes to masculinity and femininity. People make assumptions and have expectations about our behavior based on cultural norms. People expect men […]
Is there a biological difference between men and women? Yes, of course there is. But how much is the difference, 20% or 50%? Actually, it’s more close to that of 8%. Men are about 8% faster, jump 8% higher, can lift near to 8% more weight than women. It’s not much of […]
In this week’s video blog, Kit Welchlin offers four helpful strategies to use when dealing with difficult people so that you won’t take it personally. Just remember, it’s not personal. They might treat everyone this way. These techniques will help you to respond rather than react. When dealing with difficult people, we […]
When you consider communication, do you think of pictures? Well believe it or not, people speak with words but they think with pictures. In this video, Kit Welchlin offers better alternatives to common responses over the telephone. These responses will optimize your customer’s vision of your professionalism.
It is important to make sure that everyone in your […]