You are a very important person. However, when you don’t show others that you are paying attention to them, then they may not feel so important.
Ask yourself, “When was the last time someone complimented you on your listening skills?” Many researchers say that listening is the number one most admired quality of a coworker. But, you must look like you’re listening.
There are six main nonverbal cues that signal workers that you are in fact listening. Remember to maintain STABLE nonverbal communication.
Squarely face the other person – tells that person that you are focused
Tip your head occasionally – shows you’re following along
Attentive facial expressions – smile when you agree, look confused when you don’t understand
Barrier free environment – remove the barriers between you and the other person
Lean forward slightly – show your enthusiasm as a listener
Eye contact – people know you hear with your ears, but they judge whether or not you’re listening with your eyes
If you get into that effective listening posture, not only will people believe you’re listening to them but it will actually improve your listening comprehension too.
Remember listening is free. A minor adjustment in your listening behavior can have a major impact on your relationship.
For more on interpersonal communication, watch Kit Welchlin’s presentation on Improving Our Relationships. Check back in next Monday for another video blog.