I had the opportunity to spend the morning with Life-Science Innovations. My presentation was on Change Management and Customer Service. Life-Science Innovations (LSI), founded in 2005, is a multi-faceted company comprised of LSI Shared Services, Research & Development, and the Executive Leadership Team. These divisions provide a diversified range of support to their family of companies, helping them grow and develop in their industries.
These companies support industries of engineering, processing, poultry genetics, and agriculture. Life-Science Innovations employ over 1,600 people across multiple states and countries. Life-Science Innovations fosters an environment of discovery, collaboration, and challenging the status quo. They understand the next innovative idea is right around the corner, therefore, they encourage their employees to bring their strengths and ideas to the conversation every day. This event was held at their headquarters located on the beautiful MinnWest Technology Campus in Willmar, MN.
Here are Three Suggested Tips for Change & Exceptional Customer Service.
1. Set Goals and Take Action – Become a Quick-Change Artist
Resistance to change is futile. Being a quick-change artist will build your reputation, while resisting change will ruin it. Being nimble makes you a valuable member of the organization
SMART Goal Setting
Specific / Measurable / Action-Oriented / Realistic / Timely
2. Develop the Right Image – Commit Fully to Your Job
Success belongs to the committed. Work from the heart. Invest passionately in the organization’s objectives. Recommit quickly when change reshapes their work.
Six Criteria of Personal Credibility
Consistently:
1. Appear Warm and Friendly
2. Express Intentions and Motives
3. Demonstrate Trustworthiness
4. Be an Information Source
5. Develop Relevant Expertise
6. Demonstrate Dynamism
3. Master Time Management – Speed Up
Emphasize action, sometimes with radical breakthroughs and sometimes with incremental, step-by-step adjustments. Develop the reputation as one who pushes change along.
Self-Generated Time Wasters
Disorganization / Procrastination / Inability to Say No / Lack of Interest / Burnout / Gossip / Unnecessary Perfectionism
Environmental Time Wasters
Visitors / Telephone Calls / Mail and Email / Waiting for Someone / Unproductive Meetings / Crises (Other Peoples’ Problems) / Coffee Conversations / Unused or Unnecessary Reports
