We have a great organization. Our products and services are excellent. But even we sometimes let our customers down. How do we deal with a complaining customer? How can we be the role model? How do we lead?
To lead is important when it comes to responding to complaining customers. LEAD stands for […]
You consider myself to be a brave fellow. You’re not afraid of the dark. You’re not scared of snakes. You don’t have a fear of public speaking. So, why do you find yourself afraid of change?
It is probably not the fear of change. It might be the fear of the unknown or concern about the […]
Are you having difficulty with the new changes happening at your organization? Sometimes you feel like you can sidestep some of the new assignments you’re receiving and skip some of the new skills that you need to develop. You’re probably wondering if you can avoid new challenges.
Change is not a spectator activity. Change is a […]
Change, change, change. Are you tired of change? Rather not change? Sometimes you might not understand why “you” “must” change. You might not think you “should” change. You don’t believe you “have to” change. You say to yourself, “Do I have to?” You’re a classic.
I understand what you are saying. Sometimes nonstop change can be […]
Lately there has been so much change in your organization. Systems seem to be influx. You might not feel sure the new way will be better than the old way.
Scared that all will be lost? I bet you’re wondering if you should continue to do both the old and the new?
The question shouldn’t be whether […]