In this week’s video blog, Kit Welchlin offers four helpful strategies to use when dealing with difficult people so that you won’t take it personally. Just remember, it’s not personal. They might treat everyone this way. These techniques will help you to respond rather than react. When dealing with difficult people, we […]
When you are in a situation dealing with difficult people, you’re not stuck. You do have options. In this video blog, Kit discusses four options for handling difficult people. Knowing your options will not only help you in these situations, but can also improve relationships.
There are four helpful options that you […]
Wherever you go there is going to be someone that is difficult to work with. Sometimes a co-worker can become difficult and unreasonable temporarily. Sometimes you have a coworker that becomes difficult permanently. In this video, Kit Welchlin presents some techniques to minimize the damage to yourself and your organization.
It’s important to […]
When you consider communication, do you think of pictures? Well believe it or not, people speak with words but they think with pictures. In this video, Kit Welchlin offers better alternatives to common responses over the telephone. These responses will optimize your customer’s vision of your professionalism.
It is important to make sure that everyone in your […]
We ask ourselves: Do people still use the telephone? In fact they do. About 80% of business transactions require using the phone.
Watch Kit Welchlin’s video to hear some easy techniques to use while speaking over the phone with your customers. These techniques will improve your communication skills so that you can provide world class customer […]