In this week’s video blog, Kit Welchlin offers four helpful strategies to use when dealing with difficult people so that you won’t take it personally. Just remember, it’s not personal. They might treat everyone this way. These techniques will help you to respond rather than react. When dealing with difficult people, we […]
When you are in a situation dealing with difficult people, you’re not stuck. You do have options. In this video blog, Kit discusses four options for handling difficult people. Knowing your options will not only help you in these situations, but can also improve relationships.
There are four helpful options that you […]
We ask ourselves: Do people still use the telephone? In fact they do. About 80% of business transactions require using the phone.
Watch Kit Welchlin’s video to hear some easy techniques to use while speaking over the phone with your customers. These techniques will improve your communication skills so that you can provide world class customer […]
To provide great customer service, we need to identify and improve our points of encounter. In this video, Kit discusses how we can improve our points of encounter. He lays out eight important points of encounter that will create and maintain a professional work environment.
Eight Points of Encounter: