You might come in contact with about 50 new people a week. You know what they say, “You can’t please everybody”. Or is it, “You can’t fool everybody…” Or something like that. So what if a couple of people are disappointed with our product or service every week. Who cares about a couple of complainers?
Well…you […]
We have a great organization. Our products and services are excellent. But even we sometimes let our customers down. How do we deal with a complaining customer? How can we be the role model? How do we lead?
To lead is important when it comes to responding to complaining customers. LEAD stands for […]
You consider myself to be a brave fellow. You’re not afraid of the dark. You’re not scared of snakes. You don’t have a fear of public speaking. So, why do you find yourself afraid of change?
It is probably not the fear of change. It might be the fear of the unknown or concern about the […]
Are you having difficulty with the new changes happening at your organization? Sometimes you feel like you can sidestep some of the new assignments you’re receiving and skip some of the new skills that you need to develop. You’re probably wondering if you can avoid new challenges.
Change is not a spectator activity. Change is a […]
Change, change, change. Are you tired of change? Rather not change? Sometimes you might not understand why “you” “must” change. You might not think you “should” change. You don’t believe you “have to” change. You say to yourself, “Do I have to?” You’re a classic.
I understand what you are saying. Sometimes nonstop change can be […]