My guess is that you are probably a reasonable person, but some of your coworkers and customers can be demanding, picky, angry, and whiny.
One of my favorite books is entitled, “Dealing with People You Can’t Stand” written by Dr. Rick Brinkman and Dr. Rick Kirschner. The book claims that we all have four intentions in the workplace; to get it […]
What do you do when you work with people or know people that say that you’re stupid, or you’re incompetent, or you’re not worth anything, or you dress like a dope? What can you say so that you can stay strong when you are surrounded by difficult people?
Here are four techniques to neutralize those negative attacks that come from difficult […]
I taught a night class on Managerial Communication at Metropolitan State University for 10 years. Students would often ask me, “How do you have difficult conversations with employees?” The key to having effective and successful difficult conversations with employees is to take in the whole picture and get prepared. Brush up on some of the principles of emotional intelligence: […]
I am often asked, “How do you handle difficult conversations at work?” The most important thing you can do is be prepared to respond rather than react. Carefully script the most effective responses you are going to say in these tough conversations.
The process of conversation takes in at least five steps: opening, feedforward, business, feedback, and closing.
The first step […]
Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.
I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.
You are probably a busy person working in a busy place and everybody is working their tails off. However, if […]