What If We Goofed? [Video Blog]

It’s rare, but sometimes we lose a customer. We try everything to restore the relationship. We apologize, and we offer compensation and restitution. We even offer to have someone punished or publicly humiliated. We can’t save them all. What do we do if we goofed?

Sometimes we do blow it. If you have tried your best […]

What If We Goofed? [Video Blog]2020-03-20T12:46:31-05:00

How Do Our Customers Judge Us? [Video Blog]

We deliver great customer service…at least we think so. We try hard. We have above average products, above average service, above average prices…I mean competitive prices. Has it ever dawned on you, how do our customers judge us?

That’s actually a great question. Most organizations haven’t stop to think about that, lately.

How do our customers judge us? […]

How Do Our Customers Judge Us? [Video Blog]2020-03-20T12:46:31-05:00

Who Cares About A Couple Of Complainers? [Video Blog]

You might come in contact with about 50 new people a week. You know what they say, “You can’t please everybody”. Or is it, “You can’t fool everybody…” Or something like that. So what if a couple of people are disappointed with our product or service every week. Who cares about a couple of complainers?

Well…you […]

Who Cares About A Couple Of Complainers? [Video Blog]2020-03-20T12:46:31-05:00

How Do We Lead? [Video Blog]

We have a great organization. Our products and services are excellent. But even we sometimes let our customers down.  How do we deal with a  complaining customer? How can we be the role model? How do we lead?

To lead is important when it comes to responding to complaining customers. LEAD stands for […]

How Do We Lead? [Video Blog]2020-03-20T12:46:32-05:00

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