Is there a biological difference between men and women? Yes, of course there is. But how much is the difference, 20% or 50%? Actually, it’s more close to that of 8%. Men are about 8% faster, jump 8% higher, can lift near to 8% more weight than women. It’s not much of […]
In this week’s video blog, Kit Welchlin offers four helpful strategies to use when dealing with difficult people so that you won’t take it personally. Just remember, it’s not personal. They might treat everyone this way. These techniques will help you to respond rather than react. When dealing with difficult people, we […]
When you consider communication, do you think of pictures? Well believe it or not, people speak with words but they think with pictures. In this video, Kit Welchlin offers better alternatives to common responses over the telephone. These responses will optimize your customer’s vision of your professionalism.
It is important to make sure that everyone in your […]
We ask ourselves: Do people still use the telephone? In fact they do. About 80% of business transactions require using the phone.
Watch Kit Welchlin’s video to hear some easy techniques to use while speaking over the phone with your customers. These techniques will improve your communication skills so that you can provide world class customer […]
To provide great customer service, we need to identify and improve our points of encounter. In this video, Kit discusses how we can improve our points of encounter. He lays out eight important points of encounter that will create and maintain a professional work environment.
Eight Points of Encounter: