It is important to apply critical thinking skills, however, people might start to think you’re kind of critical.
Critical listening is valuable and centers on understanding a message and evaluating it. Then determining whether to accept or reject the message based on a standard of judgment upon which to conduct a careful analysis of the strengths and weaknesses of a […]
Listening to others can exhausting. Coworkers and customers, go on and on and on, and we get so tired of listening to them. Sometimes it’s hard to listen.
Listening takes effort and considerable energy. Listening effectively is hard work.
The heart rate quickens, respiration increases, and body temperature rises. Just like a stress response, it can be physically and psychologically draining.
The […]
You may have a high-profile position in your organization and feel like you need to appear to “know it all” so the people you lead have confidence in you. If you don’t understand something, which I suspect is rarely, you certainly want to be skilled when asking questions.
I don’t believe asking questions ever makes you look bad. I think […]
If you have a diverse team at work with different backgrounds, experiences, and perspectives, it is sometimes a struggle to understand what people mean by what they say. Be the person that helps everybody understand each other better.
Feelings are internal reactions, and we can tell what people are feeling only from what they tell us, and from their overt […]
Have you been working on empathy lately?
Empathy means thoughtfully considering others’ feelings, along with other factors, in the process of making intelligent decisions. Empathetic people listen and learn what coworkers are feeling and acknowledge their fears and frustrations.
Team members must be able to sense and understand the viewpoints of everyone around the table. It is important to create a […]