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Customer Service: What About Business Cards?

I think so, but be sure to consider improving your business card and how you use it. In a great book entitled, “50 Ways to Win New Customers” written by Paul Timm, recommends that we give more than just a business card.

Here are some of the tips:

Have your card designed to include

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Customer Service: What About Business Cards? 2016-12-28T16:51:35+00:00

Customer Service: What Does Trust Have To Do With It?

There is a lot of talk about trust these days. Every time I stop by a bookstore there is another book on trust on the shelves. Now there is all this fuss about fake news. It’s frustrating. In every organization trust is an issue.

Trust is a big deal when it comes

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Customer Service: What Does Trust Have To Do With It? 2016-12-28T16:51:35+00:00

Change: How Do I Overcome Resistance?

Some people act like turtles when it comes to change.

They already move slowly, and when they hear there are going to be changes, they stop, pull in their heads, legs and tails, and stop in their tracks. Often there is some resistance to change. Having a process is critical to move change along. John Kotter’s

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Change: How Do I Overcome Resistance? 2016-12-28T16:51:35+00:00

Change: What Tools Do I Need?

Our organizations’ culture is change adverse. Change, just for the sake of change, seems silly and unnecessary to many people. The word “change” can cause people to get upset and threaten to leave.

There are three tools I know for sure that can help your organization adjust to change. In a book

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Change: What Tools Do I Need? 2016-12-28T16:51:35+00:00

Change: Am I Surviving or Thriving?

Change is hard pretty much for everybody. Some people are merely suffering through it. Some people are skipping down the hallway, high fiving and back slapping, acting as if there is nothing to worry about. Is it possible to thrive rather than just survive change?

In a great book entitled, “Strategies for Fast-Changing Times” written by

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Change: Am I Surviving or Thriving? 2016-12-28T16:51:35+00:00
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