telephone Archives - Kit Welchlin - Welchlin Communication Strategies

What About Telephone Negotiations?

Whenever the telephone rings, people have a hard time not picking it up. Then when on the phone, they start thinking of all of the other things they should be doing instead. Then coworkers are dropping off notes, making hand signals, and whispering. It can be distracting negotiating over the phone.

Telephone negotiations are not easy. […]

Customer Service: Do People Still Use the Telephone? [Video]

We ask ourselves: Do people still use the telephone? In fact they do. About 80% of business transactions require using the phone.

Watch Kit Welchlin’s video to hear some easy techniques to use while speaking over the phone with your customers. These techniques will improve your communication skills so that you can provide world class customer […]

telephone

What About Telephone Negotiations?

Customer Service: Do People Still Use the Telephone? [Video]

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