Do you get so sick of people that become angry and difficult? You wish they would leave and take their stinky dispositions with them. You don’t want to understand them and you don’t want to help them.
However, you know it is an important part of your job. Then, you ask, “How do I help difficult […]
Ever felt that sometimes when you share your genius ideas with your least favorite coworkers, they act like they have no interest? They act bored, and they act like they have heard it all before. They are so difficult to work with. And then they act like you should care what they think and listen to them go on and […]
You play a key role in our organization. You are truly in the center of the rough and tumble world of work. However, you work with many critical colleagues. Sometimes they are not very nice. Sometimes they are mean. And you’re wondering “How do I cope with difficult people?”
When you […]
You are a reasonable person, but maybe some of your coworkers by the middle of the morning start to become demanding, and picky, and angry, and start whining that nobody cares. Talk about difficult people. Have you ever wondered why do people become difficult?
One of my favorite books is entitled, […]
We deliver great customer service…at least we think so. We try hard. We have above average products, above average service, above average prices…I mean competitive prices. Has it ever dawned on you, how do our customers judge us?
That’s actually a great question. Most organizations haven’t stop to think about that, lately.
How do our customers judge us? […]