Tips for How to Have Difficult Conversations with Employees

I taught a night class on Managerial Communication at Metropolitan State University for 10 years.  Students would often ask me, “How do you have difficult conversations with employees?”  The key to having effective and successful difficult conversations with employees is to take in the whole picture and get prepared.  Brush up on some of the principles of emotional intelligence:  […]

Tips for How to Have Difficult Conversations with Employees2022-07-27T08:50:43-05:00

How Do You Handle Difficult Conversations at Work?

I am often asked, “How do you handle difficult conversations at work?”  The most important thing you can do is be prepared to respond rather than react.  Carefully script the most effective responses you are going to say in these tough conversations.

The process of conversation takes in at least five steps:  opening, feedforward, business, feedback, and closing.

The first step […]

How Do You Handle Difficult Conversations at Work?2022-07-26T07:59:27-05:00

Difficult People: How Do I Neutralize Negative Attacks?

 

Many of my clients are staying connected to staff, customers, or members, by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

What do you do when you work with people or know people that say that you’re stupid, or you’re incompetent, […]

Difficult People: How Do I Neutralize Negative Attacks?2021-06-23T17:18:35-05:00

Difficult People: How Do I Not Take It Personally?

 

Many of my clients are staying connected to staff, customers, or members, by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

When we’ve been under stress, we sometimes get a little sensitive.  Sometimes we get accused of having a thin skin.  […]

Difficult People: How Do I Not Take It Personally?2021-06-23T17:09:18-05:00

Difficult People: What Are Your Buttons?

 

Many of my clients are staying connected to staff, customers, or members by hiring me to deliver virtual presentations.

I provide high-impact and high-content virtual presentations through Engagez, GoToMeeting, GoToWebinar, Google Meet, Hopin, Loom, Meetview, Microsoft Teams, StreamYard, Webex, and Zoom.

One of the things you need to know when dealing with difficult people is, “What are your buttons?”  Because difficult […]

Difficult People: What Are Your Buttons?2021-06-23T16:30:17-05:00

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