How To Neutralize Negative Attacks
We are always judged by our poise and professionalism in the workplace even when we are under attack. In this video, Kit offers four techniques to neutralize those negative attacks that come from difficult people.
Follow these four techniques to neutralize negative attacks:
- Use Nonsense – Say something that doesn’t mean anything. “Oh, ah, eeh, owee….” The trick is to not give them any material to work with.
- Don’t Say Anything – Simply don’t say anything at all. Just go silent. Let them figure our whether you agree or disagree or don’t understand. Again, don’t give them any material to work with.
- Repeat Empty Phrases – When dealing with difficult it can be helpful to repeat neutral phrases. “That’s an idea.” “That’s interesting.” “You’ve got a point.” These phrases are empty and mean nothing. Using them can help neutralize the negative attacks from difficult people.
- Be a Broken Record – Get into the habit of saying, “I will need some time to think about that.” Often difficult people will try to push you into a conversation that you are not prepared to have. Then they can show you how incompetent you are. When they continue to push you, you should continue to repeat, “I will need some time to think about that.” So, in order to control the conversation rather than becoming a victim of it, become a broken record.
By using the four strategies, you will be able to avoid getting into those verbal fistfights with difficult people at work. Each technique can help neutralize the negative attacks. Just remember, don’t give them any material to work with.
For more techniques on dealing with difficult people, check out Kit’s presentation on Handling Difficult People: Dealing with People You Can’t Stand. Please stop by next Monday for another video blog.