We sure hear a lot about organizational culture. It would be nice if people were nicer to each other at work. I believe these interactions between coworkers affect customer service.
One of my favorite books on customer service is “Great Customer Service On the Telephone” written by Kristin Anderson. The book recommends that […]
I think so, but be sure to consider improving your business card and how you use it. In a great book entitled, “50 Ways to Win New Customers” written by Paul Timm, recommends that we give more than just a business card.
Here are some of the tips:
Have your card designed to include […]
There is a lot of talk about trust these days. Every time I stop by a bookstore there is another book on trust on the shelves. Now there is all this fuss about fake news. It’s frustrating. In every organization trust is an issue.
Trust is a big deal when it comes […]
Job enlargement, job enrichment, and job rotation can enhance employee retention. We were hired to do a certain job, we feel like we have mastered it, and we’re starting to feel kind of bored.
Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
The most important interactions with customers and co-workers can happen over the phone. Using the telephone effectively involves much more than simply dialing numbers and chatting with your favorite person.