Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
The most important interactions with customers and co-workers can happen over the phone. Using the telephone effectively involves much more than simply dialing numbers and chatting with your favorite person.
It is estimated the 20 –21% of our population can be classified as difficult people. No matter where you go, or what you do, it’s an almost “sure thing” you will have one to deal with.
Sometimes they’re outright mean; sometimes they smile as they ever so gently slide the dagger into your ego. But what can you do?
Watch this video […]
I’m willing to bet the very word “negotiation” gives you some sort of bad feeling.
Maybe you’re worried that today’s friends and esteemed valued colleagues will become instant enemies, or at least rivals who may be out to get you, as a simple effort to agreement degrades into a “turf war” – or worse.
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