Listening

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Employee Engagement: What Can I Do to Improve Engagement?

 

Most people agree that this employee engagement thing is a good idea. What can a person do to improve employee engagement?

Well, you don’t need a title to be a champion for employee engagement.  There are a number of things you can do to help improve employee engagement.

The first thing you can do is decide…that you like your work.  Do […]

Employee Engagement: What Can I Do to Improve Engagement?2019-07-12T07:08:14-05:00

Team Building: How Do You Get Team Members to Talk?

 

It is important to get team members to talk.  What limits interaction is when we remind people that we don’t have money in the budget or that we tried that once and it didn’t work.

Good meeting participants know how to get participation.  They say the right things in the right ways to invite input and keep it coming.  It […]

Team Building: How Do You Get Team Members to Talk?2019-05-09T07:52:09-05:00

Customer Service: What Does Trust Have To Do With It?

There is a lot of talk about trust these days. Every time I stop by a bookstore there is another book on trust on the shelves. Now there is all this fuss about fake news. It’s frustrating. In every organization trust is an issue.

Trust is a big deal when it comes […]

Customer Service: What Does Trust Have To Do With It?2016-12-28T16:51:35-05:00

Cross-Cultural Communication: How Formal Should I Be?

You have probably noticed a difference in how informally and formally people interact with each other.

Cultures, like the United States, are sometimes called egalitarian, symmetrical, or horizontal, because we believe that humans are created equal. Interpersonal relationships follow this theme of equality. Interpersonal relationships operate on a fairly equal basis regardless […]

Cross-Cultural Communication: How Formal Should I Be?2016-12-28T16:51:35-05:00

Cross-Cultural Communication: Is Silence Golden?

Have you noticed that some people are quite chatty and others are sort of silent?

Silence can convey so many different messages across cultures. Silence can be used to express disagreement, surprise, sorrow, defiance, approval, embarrassment, obligation, criticism, calming, humility, regret, condemnation or consent and many more.

Americans believe that talking is good, that rhetoric is critical […]

Cross-Cultural Communication: Is Silence Golden?2016-12-28T16:51:36-05:00
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