Has your organization been dealing with nonstop change? Have you made some decisions lately that weren’t the best? Are you losing confidence in your decision-making abilities? Are you now, being so cautious, it’s like you are freezing like a deer in the headlights?
Sometimes when we have had a work environment plagued with nonstop change we do become somewhat fatigued […]
We hear about organizations that let their employees have fun and engage with their customers over the phone or online. You probably have lots of fun ideas to enhance your relationships with your customers. Sometimes people resist trying anything new because they don’t want to make any mistakes.
We sure hear a lot about organizational culture. It would be nice if people were nicer to each other at work. I believe these interactions between coworkers affect customer service.
One of my favorite books on customer service is “Great Customer Service On the Telephone” written by Kristin Anderson. The book recommends that […]
I think so, but be sure to consider improving your business card and how you use it. In a great book entitled, “50 Ways to Win New Customers” written by Paul Timm, recommends that we give more than just a business card.
Here are some of the tips:
Have your card designed to include […]
Professionally, you may have had to deal with a lot of changes and challenges at work. Personally, you now may have aging parents and friends with serious health concerns. You sometimes may just want to throw in the towel and give up. You may need a dose of resilience.
If you look up the word resilience […]