We sure hear a lot about organizational culture. It would be nice if people were nicer to each other at work. I believe these interactions between coworkers affect customer service.
One of my favorite books on customer service is “Great Customer Service On the Telephone” written by Kristin Anderson. The book recommends that […]
I think so, but be sure to consider improving your business card and how you use it. In a great book entitled, “50 Ways to Win New Customers” written by Paul Timm, recommends that we give more than just a business card.
Here are some of the tips:
Have your card designed to include […]
There is a lot of talk about trust these days. Every time I stop by a bookstore there is another book on trust on the shelves. Now there is all this fuss about fake news. It’s frustrating. In every organization trust is an issue.
Trust is a big deal when it comes […]
Some people act like turtles when it comes to change.
They already move slowly, and when they hear there are going to be changes, they stop, pull in their heads, legs and tails, and stop in their tracks. Often there is some resistance to change. Having a process is critical to move change along. John Kotter’s […]
Our organizations’ culture is change adverse. Change, just for the sake of change, seems silly and unnecessary to many people. The word “change” can cause people to get upset and threaten to leave.
There are three tools I know for sure that can help your organization adjust to change. In a book […]