Communication

Emotional Intelligence and Motivation: How Do I Determine What Motivates Me?

You have probably listened to many motivational programs and motivational speakers over the years, yet you can lose your motivational mojo and feel flat somedays.  I suggest you go back and really consider some of the philosophies concerning motivation.

Review Abraham Maslow’s […]

Emotional Intelligence and Motivation: How Do I Determine What Motivates Me?2020-03-20T12:46:17-05:00

Emotional Intelligence and Self-Awareness: How Do I Enhance My Personal Brand?

We all have our own personal brand, and emotional intelligence, based on accurate self-awareness, is the foundation.

Your personal brand leaves a first impression and a lasting impression.  Your personal brand is composed of your work experience and education, the benefits those […]

Emotional Intelligence and Self-Awareness: How Do I Enhance My Personal Brand?2020-03-20T12:46:17-05:00

Customer Service: What If I Make A Mistake?

We hear about organizations that let their employees have fun and engage with their customers over the phone or online. You probably have lots of fun ideas to enhance your relationships with your customers. Sometimes people resist trying anything new because they don’t want to make any mistakes.

Years ago I read a book that took […]
Customer Service: What If I Make A Mistake?2020-03-20T12:46:21-05:00
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