You have probably listened to many motivational programs and motivational speakers over the years, yet you can lose your motivational mojo and feel flat somedays. I suggest you go back and really consider some of the philosophies concerning motivation.
Review Abraham Maslow’s […]
One of the key elements of emotional intelligence is the ability to listen more closely and respond more thoughtfully.
We have all heard the phrase, “I need some time to collect my thoughts.” That ability, to slow down the mind, and think, […]
We all have our own personal brand, and emotional intelligence, based on accurate self-awareness, is the foundation.
Your personal brand leaves a first impression and a lasting impression. Your personal brand is composed of your work experience and education, the benefits those […]
We hear about organizations that let their employees have fun and engage with their customers over the phone or online. You probably have lots of fun ideas to enhance your relationships with your customers. Sometimes people resist trying anything new because they don’t want to make any mistakes.
We sure hear a lot about organizational culture. It would be nice if people were nicer to each other at work. I believe these interactions between coworkers affect customer service.
One of my favorite books on customer service is “Great Customer Service On the Telephone” written by Kristin Anderson. The book recommends that […]