We all have a personal brand and emotional intelligence based on accurate self- awareness is the foundation.
Your personal brand leaves a first impression and a lasting impression. Your personal brand is composed of your work experience and education, the benefits those talents provide, your interactions with customers and coworkers, your values, and your personality.
So, what is your background? What have […]
I’m sure people say you’re good at your job, you’re competent, you’re smart, and you’re pretty funny. How do you know if what they’re saying is true or whether they’re just being nice? How does a person know themselves, really?
We often see ourselves in the reflection of others, a mirroring of the judgments of those around us. This is called […]
My guess is that you are probably a reasonable person, but some of your coworkers and customers can be demanding, picky, angry, and whiny.
One of my favorite books is entitled, “Dealing with People You Can’t Stand” written by Dr. Rick Brinkman and Dr. Rick Kirschner. The book claims that we all have four intentions in the workplace; to get it […]
What do you do when you work with people or know people that say that you’re stupid, or you’re incompetent, or you’re not worth anything, or you dress like a dope? What can you say so that you can stay strong when you are surrounded by difficult people?
Here are four techniques to neutralize those negative attacks that come from difficult […]
There are eight points of encounter that give you the opportunity to create a sensational customer experience.
The first point of encounter is when people become aware of what you do and hear about your organization. It might be the web site, it might be a referral, or it might be some great marketing materials you sent out.
The second point of […]