You can increase your power to influence. Power is something you have, whereas influence is something you do.
Power in organizations has three sources. Positional, Relational, and Personal. So don’t forget, there is more to power than position.
Of course positional power is based upon the position you hold in the organization and includes authority, reward, and […]
Whenever the telephone rings, people have a hard time not picking it up. Then when on the phone, they start thinking of all of the other things they should be doing instead. Then coworkers are dropping off notes, making hand signals, and whispering. It can be distracting negotiating over the phone.
Telephone negotiations are not easy. […]
You may play a key role in negotiations at work. You may even enjoy the negotiation process and the give and take. So, after the small talk, how do you get the negotiation underway?
Negotiation is simply a discussion aimed at reaching an agreement. This is often referred to as inter-play. It isn’t something to be […]
There can be personality conflicts on teams and at the meetings. Some meetings are like a verbal fist-fight – someone leads with a sarcastic statement, someone responds with an innuendo.
Even though people selected the same industry, interviewed to work in the same organization, personalities might still clash.
Hopefully you have a ground rule that you can […]
People are hearing, but may not be listening. There are many types of non-listening behaviors.
Pseudo-listening, where it looks like you are listening, but you are not. It is an imitation of the real thing.
Another is stage-hogging. This is when a person, turns every topic of conversation to themselves, instead of showing interest in the other […]