What If We Goofed? [Video Blog]

It’s rare, but sometimes we lose a customer. We try everything to restore the relationship. We apologize, and we offer compensation and restitution. We even offer to have someone punished or publicly humiliated. We can’t save them all. What do we do if we goofed?

Sometimes we do blow it. If you have tried your best […]

What If We Goofed? [Video Blog]2020-03-20T12:46:31-05:00

How Do We Lead? [Video Blog]

We have a great organization. Our products and services are excellent. But even we sometimes let our customers down.  How do we deal with a  complaining customer? How can we be the role model? How do we lead?

To lead is important when it comes to responding to complaining customers. LEAD stands for […]

How Do We Lead? [Video Blog]2020-03-20T12:46:32-05:00

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