Listening to others can exhausting. Coworkers and customers, go on and on and on, and we get so tired of listening to them. Sometimes it’s hard to listen.
Listening takes effort and considerable energy. Listening effectively is hard work.
The heart rate quickens, respiration increases, and body temperature rises. Just like a stress response, it can be physically and psychologically draining.
The […]
You may have a high-profile position in your organization and feel like you need to appear to “know it all” so the people you lead have confidence in you. If you don’t understand something, which I suspect is rarely, you certainly want to be skilled when asking questions.
I don’t believe asking questions ever makes you look bad. I think […]
Have you noticed at work the communication climate or culture can change day to day? When things are going well, people are warm and friendly. When things are going poorly, people are cold and distance. Somedays you really believe you could cut the tension with a knife. It is a good idea to have some sure-fire strategies for maintaining […]
If you are a social person, you probably say, “Good morning,” and chat briefly with coworkers, and participate fully in lively discussions in meetings. You may have noticed experienced some turnover recently, people coming and going, and you often have to start relationships with new people. It is important for personal and professional success to be able to establish […]
If you have a diverse team at work with different backgrounds, experiences, and perspectives, it is sometimes a struggle to understand what people mean by what they say. Be the person that helps everybody understand each other better.
Feelings are internal reactions, and we can tell what people are feeling only from what they tell us, and from their overt […]