Ever felt that sometimes when you share your genius ideas with your least favorite coworkers, they act like they have no interest? They act bored, and they act like they have heard it all before. They are so difficult to work with. And then they act like you should care what they think and listen to them go on and […]
We have a great organization. Our products and services are excellent. But even we sometimes let our customers down. How do we deal with a complaining customer? How can we be the role model? How do we lead?
To lead is important when it comes to responding to complaining customers. LEAD stands for […]