Teamwork

Change: Am I Freezing Like a Deer?

 

Has your organization been dealing with nonstop change?  Have you made some decisions lately that weren’t the best?  Are you losing confidence in your decision-making abilities?  Are you now, being so cautious, it’s like you are freezing like a deer in the headlights?

Sometimes when we have had a work environment plagued with nonstop change we do become somewhat fatigued […]

Change: Am I Freezing Like a Deer?2020-03-20T12:46:16-05:00

Customer Service: What If I Make A Mistake?

We hear about organizations that let their employees have fun and engage with their customers over the phone or online. You probably have lots of fun ideas to enhance your relationships with your customers. Sometimes people resist trying anything new because they don’t want to make any mistakes.

Years ago I read a book that took […]
Customer Service: What If I Make A Mistake?2020-03-20T12:46:21-05:00

Cross-Cultural Communication: How Formal Should I Be?

You have probably noticed a difference in how informally and formally people interact with each other.

Cultures, like the United States, are sometimes called egalitarian, symmetrical, or horizontal, because we believe that humans are created equal. Interpersonal relationships follow this theme of equality. Interpersonal relationships operate on a fairly equal basis regardless […]

Cross-Cultural Communication: How Formal Should I Be?2020-03-20T12:46:22-05:00

Cross-Cultural Communication: Can You Give Me Some Space?

Some people stand really close to each other when they talk. Some people stand across the room when they chat. So, do you close the gap or ask people to back up and provide some space?

Often different cultures have different orientations to social space. Spatial distance is just as powerful […]

Cross-Cultural Communication: Can You Give Me Some Space?2020-03-20T12:46:22-05:00

Intercultural Communication: What is Individualism and Collectivism?

The workforce has become more and more diverse: different ages, values, ethnicities, and cultures. Some of people are reluctant talking up or challenging others’ ideas.


Some cultures value the individual, whereas others value the group. This is referred to as individualism or collectivism.

People that listen, without challenge, may be members of collectivistic cultures.

They tend to be […]

Intercultural Communication: What is Individualism and Collectivism?2020-03-20T12:46:23-05:00

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