There is good reason to listen, and there are five reasons why we listen, and it has a big impact on how we respond.
The first reason we listen is to advise and evaluate. We respond by saying something like, “ You should…or …you ought to…or…if I were you this is what I would do.”
The second […]
People are hearing, but may not be listening. There are many types of non-listening behaviors.
Pseudo-listening, where it looks like you are listening, but you are not. It is an imitation of the real thing.
Another is stage-hogging. This is when a person, turns every topic of conversation to themselves, instead of showing interest in the other […]
Many leaders need to show more energy. They don’t need to be jumping around, cheerleading, and distracting them. However, it would be nice if they demonstrated some natural enthusiasm.
Energy is contagious. Our emotions are affected by the feelings of those around us. Actually, there is a term for it: emotional contagion.
Emotional contagion is the process […]
Sometimes we don’t have time to respond to every request from everybody for which we are responsible. But, availability is crucial. It is important for people to feel that they can have personal access to their leaders.
Sure, face-to-face discussions are not always possible, however with today’s technological advances, it has become easier to connect with […]
Ethics, character, moral intelligence…some people think these concepts seem old-fashioned. Some leaders cut corners, bend the rules, or shade the truth because they are afraid they might miss opportunities.
Leaders need to build their reputation on an ethical foundation. When the economy gets tough and it gets harder and harder to hit the numbers, sometimes ethics […]