What are some words that come to mind when you think of difficult people?
Maybe such words as rude, argumentative, bad attitude, stubborn, disrespectful, loud, lazy, arrogant, conceited, mean, indecisive, non-listener, always right, or boss, come to mind. You do have options in how to respond to difficult people. Some researchers estimate that approximately 20% of the population are considered […]
I deliver a lot of presentations on chaos and change management and how to become a quick-change artist. It is important to recognize that there is a difference between change and transition. Unless we get through the transition, change isn’t going to stick. Change can happen overnight, it’s immediate, situational, or mechanical.
Change is often external or physical. It may […]
In order to communicate effectively across the generations, we need to recognize that there are some differences in the expectations when it comes to audio/visual equipment and technology. I would suggest that you no longer use an overhead projector, however, the Veterans & Traditionals might appreciate it. It’s light and it’s bright, and it must be pretty important information […]
Stress management is important for physical and psychological well-being. Chronic stress, ill-managed, can lead to burnout. There are three stages of burnout. The first stage of burnout is physical fatigue, when you have body aches and feel tired most of the time. The second stage of burnout is psychological fatigue, when you suffer from mindlessness and thoughtlessness. Finally, the […]
Listening is often taken for granted. It is critical for successful and fulfilling personal and professional relationships to be a good listener. One of the keys is to show interest; even if it’s not interesting. Keep this in mind, this person has decided to talk with you rather than doing anything else in their lives, it’s interesting to them.
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