I am often asked, “How do you handle difficult conversations at work?” The most important thing you can do is be prepared to respond rather than react. Carefully script the most effective responses you are going to say in these tough conversations.
The process of conversation takes in at least five steps: opening, feedforward, business, feedback, and closing.
The first step […]
People often ask me, “How can I reduce stress at work?” The good news is that the mind has a hard time telling the difference between what is real or well-imagined. We have all heard that perception is reality. So, let’s use our imagination to our advantage rather than disadvantage and create many ways we can reduce stress […]
People often as me for suggestions on how to deal with stress at work. Preparation is the key to being able to reduce stress and deal with stress at work. From the minute you get up and start getting ready for work, considering what to wear, what you will do for lunch, and you should also be thinking about […]
Some leaders believe they always need to be a serious. They keep their nose to the grindstone. They have energy; energy for results. They’re not going to jump around and cheerlead staff and distract them from their work.
I think they misunderstand the relationship of being energetic and being an effective leader.
Energy is contagious. Our emotions are affected by the […]
Some leaders believe they are most important. They don’t have time to respond to every request from everybody for which they are responsible. They have an office far from the front door for a reason. They believe that they need to stay focused on their own agenda and not be distracted by others’ concerns. Some relish in being aloof […]