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Negotiation and Conflict Resolution: What Should Be My Approach?

We try to be very prepared for negotiations. We carefully craft the language concerning how we’re going to introduce our ideas and desires. But sometimes, conflict situations come out of nowhere.

Wouldn’t it be nice if we could say, “Wait, please give me some time to get prepared.” When it comes to negotiation and

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Negotiation and Conflict Resolution: What Should Be My Approach? 2018-06-11T08:25:59+00:00

Meetings: Any Tips to Keep in Mind?

Generally speaking, are your meetings generally a waste of time?  Do team members go off on tangents? Are people spectators rather than participants? Are there meetings after the meetings? Not good.

Here are some effective meeting tips to keep in mind:

  • Prepare a meeting agenda, time, topics, activities, and activity leaders. Distribute at
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Meetings: Any Tips to Keep in Mind? 2018-06-11T08:24:32+00:00

Leadership: How Do You Give Good Directions?

I’m sure you and your staff have set SMART goals: specific, measurable, action-oriented, realistic, and timely. The next step is critical: giving good directions.

The key to giving good directions is to know what you want.

Clarify the task in your mind, even visualizing the process and what the finished product or task will look like. Mentally

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Leadership: How Do You Give Good Directions? 2017-09-20T14:51:41+00:00

Customer Service: What If I Make A Mistake?

We hear about organizations that let their employees have fun and engage with their customers over the phone or online. You probably have lots of fun ideas to enhance your relationships with your customers. Sometimes people resist trying anything new because they don’t want to make any mistakes.

Years ago I read a book that took

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Customer Service: What If I Make A Mistake? 2017-09-20T14:48:50+00:00

Customer Service: How Do We Create A World-Class Customer Service Culture?

We sure hear a lot about organizational culture. It would be nice if people were nicer to each other at work. I believe these interactions between coworkers affect customer service.

One of my favorite books on customer service is “Great Customer Service On the Telephone” written by Kristin Anderson. The book recommends that

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Customer Service: How Do We Create A World-Class Customer Service Culture? 2017-01-08T20:54:20+00:00
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