Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
Handling Difficult People: Dealing with People You Can’t Stand
How to Work with Bullies, Tyrants, and Jerks
How to Deal with Difficult People without Becoming One
It is estimated the 20–21% of our population can be classified as difficult. No matter where you go there will be at least one difficult person to deal with. Difficult people look for your buttons. They don’t push your buttons; they punch them! Identify the “nasty people” and learn how to respond to them without becoming one of them!
Kit Welchlin provides the dealing with difficult people training materials that get results. As one of the leading leadership keynote speakers and customer service speakers, Kit has found that the dealing with difficult people training sessions give people hope and ideas on how to handle difficult customers and how to improve customer service.
Sometimes a coworker can temporarily become difficult and unreasonable. Sometimes a coworker becomes consistently difficult. Sometimes in a multi-generational workplace, intergenerational communication differences can cause difficulty. Kit Welchlin’s presentations on handling difficult people can help.
The dealing with difficult people training provides techniques to minimize the damage to yourself and your organization. Being one of the busiest professional keynote speakers in the country, Kit shares proven strategies that help manage difficult discussions and stressful situations.
Participants will learn:
- the ten different types of difficult people
- the five action steps to respond rather than react
- the five stages in controlling your emotions and responding appropriately
- how to differentiate yourself from everyone else
- the fifty strategies to deal with the truly ruthless
“Thank you for the motivating session on July 27th. Your experience and helpful tips on dealing with difficult clients were most helpful and we’ve received a lot of positive feedback. You are very entertaining with your presentations and you make learning fun and enjoyable.”
Cindy Bourke, Metropolitan State University