Imagine…Creating a World-Class Customer Service Culture
Sensational Service Strategies for Internal and External Customers
Customer Service: Handling Stressful Situations and Difficult Discussions
Research shows that we never hear from 96% of the people that are unhappy with us, or our organization, or our service. Do you really know how you’re doing? Learn world-class strategies that work. Leadership keynote speakers all agree that knowing what your customers want and giving it to them is key to long term success.
According to the Merriam-Webster dictionary a customer is a regular or frequent buyer. According to Welchlin, a customer is your best friend! Our customers and how we serve them is not only our lifeline, but our bottom line. That’s why Kit is one of the sought after customer service speakers in the Midwest.
Welchlin keynote presentations provide world-class customer service ideas. When it comes to customer service speakers, Kit Welchlin provides practical strategies on how to improve customer service and how to handle difficult customers. The way you use the telephone has an impact on how people feel about the quality of service your entire organization provides. Effective intergenerational communication and effective communication skills are crucial.
Think back to a poor customer service experience you had lately. What were your negative feelings, reactions, and decisions, based on that awful experience? Why would it be any different for your customer if you let them down? Stress management in the workplace sometimes is affected by the quality of our customer relationships. It isn’t that hard to deliver world-class customer service. Turn that one-time customer into a lifetime customer!
Welchlin keynote presentations give participants the opportunity to learn:
- How to identify and improve your points of encounter
- Five reasons why customers become unsatisfied
- Why complainers are our most valued customers
- Strategies to gain and maintain positive customer relations
- Do’s and don’ts of professional customer service on the phone
“Thank you for presenting at our Community Mental Health Conference. We have included comments from participants: “Wow! Very exciting! Presenter was very excited about his job, which got me excited; consequently, I learned a lot and will know how to handle difficult people. Time just flew by.”
Angie Finholt, Director of Education, Minnesota Association of Community Mental Health Programs, Inc.
“Thank you for the wonderful presentation. The attendee evaluations were very favorable, “I love Kit – he is so entertaining and very easy to listen to.” “Will use Kit’s customer service tips and share his handout with other employees of our pharmacy.” “I am recharged and ready to apply the actions.”
Marcy Peterson, Executive Director, Minnesota Pharmacists Association